BUILD · Operations / Module 6 of 6Locked
M17
Quality Control
Errors are found by customers, not by the business. Every complaint is handled as a one-off.
Why this module matters
Poor quality is expensive twice: once in rework, and again in customers who quietly take their business elsewhere. The second cost is often much larger and is almost never measured.
Inside this module
- A business case to work through, and the decision it forces
- The business problem and why it matters, in full
- The concept and a practical framework for the analysis
- Diagnostic questions for your own business
- A step-by-step worked example with real numbers
- An interactive checklist: Error log and checkpoint plan
- How to interpret your results and record your decision
- An editable action plan and a management routine to keep the change alive
This preview shows what the module covers. The full module opens with access to the BUILD category (Build: put the right systems, people and processes in place.): USD 118.80 · KES 15,444.00.
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USD 118.80KES 15,444.00
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