KSL Methodology

A business is never finished. The work is a loop, not a project.

1. 1

   Understand the business

   How it actually runs: what it sells, how money moves, who decides, where the work flows.

2. 2

   Diagnose the problems

   Separate symptoms from causes across all six dimensions, using evidence.

3. 3

   Determine what matters now

   Decide which problem is most painful or important at this stage.

4. 4

   Design the solution

   Process, people, rules, information, technology, training, or a combination.

5. 5

   Implement

   Put the change into daily use, with owners, training and support.

6. 6

   Review

   Check whether it worked. Measure it rather than assume it.

7. 7

   Address the next problem

   As the business grows, new problems emerge. Start again with the next one.

Principles

• Diagnose before deciding
• One problem at a time, the right one first
• The problem comes before the technology
• A recommendation is not a result
• Measure before and after